REFUND POLICY

1. At the time of online transaction Baba Lease may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. For any payment refund related queries/requests/concerns customer can contact us through any of the following channels:

Email us at help@taplend.in

2. Customer has to provide us following details so that his/her request can be processed at the earliest.

• Loan Application number
• Registered Mobile Number
• Transaction Reference number of the excess amount paid

REFUND RELATED DETAILS

• Beneficiary Name in bank account (Saving/Current Account)
• Beneficiary Account Number
• IFSC Code
• Registered Mobile Number
• Reason for making excess payment

3. Refund request will be processed only if

• Customer has made the excess payment to his/her loan account and
• Currently there is no outstanding in his/her loan account and the account showing credit balance

4. Refund will be done through Same mode as done at the time of payment only within 7 working days.

5. Customer need to claim the refund amount within 15 days from the date of payment made.