Get in Touch
Have a question about your loan, need support, or want to raise a complaint? Our team is ready to help.
Contact Options
How to reach us
Email Support
help@taplend.in
For general queries, loan applications, and account support.
Customer Helpline
+91-9355871316
Available Monday to Saturday, 10:00 AM – 7:00 PM IST.
Grievance Redressal
grievance@taplend.in
For formal complaints. Officer: Mr. Vikram Yadav · +91-9355871314
Registered Office
Model Town, Delhi – 110009
House No-17, Basement Floor, BLK-F-11, Model Town, Delhi North West.
Send a Message
Write to us
Business Hours
Quick Answers
How long does it take to get a response?
We typically respond to emails within 24 working hours. Phone queries are resolved in real-time during business hours.
My complaint was not resolved. What should I do?
If unresolved within 30 days, you may escalate to the RBI Sachet portal at sachet.rbi.org.in or the Banking Ombudsman.
I need help with my existing loan. Who do I contact?
Email help@taplend.in with your registered mobile number and loan ID. Our team will assist you within 24 hours.
Escalation
If your complaint is unresolved within 30 days, escalate to the RBI Sachet portal at sachet.rbi.org.in.