Grievance Redressal Policy
Barbarik Finco Private Limited | RBI-Registered NBFC
Official Policy Document (Grievance Redressal Policy)
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Grievance Redressal Policy & Officer Details
At Taplend (operated by Barbarik Finco Private Limited, an RBI-registered NBFC), customer service and prompt grievance resolution are central to our values.
Escalation Matrix for Customer Complaints
Level 1: Grievance Redressal Officer
Name: Mr. Vikram Yadav
Designation: Grievance Redressal Officer
Address: HOUSE NO-17, BASEMENT FLOOR, BLK-F-11, MODEL TOWN, DELHI - 110009
Contact Phone: +91-9355871314
Email Support: grievance@taplend.in
Level 2: Nodal Officer
Name: Mr. Mukul Padaliya
Designation: Nodal Officer
Address: HOUSE NO-17, BASEMENT FLOOR, BLK-F-11, MODEL TOWN, DELHI - 110009
Contact Phone: +91-9355871315
Email Support: nodal@taplend.in
Level 3: RBI Ombudsman & Sachet Portal
If your grievance is not resolved within 30 working days from the date of submission, you may escalate your complaint to the Reserve Bank of India:
RBI CMS Portal: https://cms.rbi.org.in
RBI Sachet Portal: https://sachet.rbi.org.in
Regional Office: Department of Supervision (NBFC), Reserve Bank of India, 6, Sansad Marg, New Delhi – 110001
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